Menue Support Information
Our team is available to help you with platform-related issues during the hours listed below. For other issues such as delivery or payment, please reach out directly to our partners through their dedicated support channels.
Platform Support (Menue)
Hours: Monday – Friday, 9:00 AM to 9:00 PMContact: [email protected] | +63 952 485 2874
Contact us about issues like these:
• Customer unable to place an order through your Menue website• Orders not showing on your vendor panel• Issues adding products, categories, or add-ons• Scheduling items as out of stock or unavailable for a date/time• Technical errors in your Menue dashboard
Delivery Support (Lalamove)
If you experience issues with a delivery (e.g., rider not arriving, order delays, or delivery tracking problems), please contact Lalamove directly.
Contact:
• Hotline (PH): (02) 8888-5252• In-App Chat: Available inside the Lalamove driver or customer app• Hours: 24/7
Payment Processing Support (PayMongo / Xendit)
If there are issues with payment (e.g., failed transactions, delays in settlement, or chargebacks), please contact your payment provider.
PayMongo Contact:
• Email: [email protected]• Help Center: help.paymongo.com
Xendit Contact:
• Email: [email protected]• Live Chat: via Xendit Dashboard• Hours: Monday – Friday, 9:00 AM to 6:00 PM
English
Canada Office (Disruptem Inc.)1200 Bay Street, Suite 1201, Toronto, ON M5R 2A5, Canada
Philippines Office (Taltek OPC)UB, 111 Paseo de Roxas Building, 111 Paseo de Roxas, Legazpi Village, Makati, 1229 Metro Manila, Philippines